Privacy Policy

Last Updated: November 4, 2025

SurFox ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using SurFox, you agree to the collection and use of information in accordance with this policy.

SMS Notifications & Consent

End users explicitly consent to receive SurFox platform notifications during account creation. Consent is collected when users create a SurFox account and agree to the Terms of Service and Privacy Policy, which authorize transactional SMS notifications related to account security and platform activity. Users may opt-out at any time by replying STOP. Our Privacy Policy is publicly available here: https://www.getsurfox.com/privacy

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

•Name, email address, phone number, and company information
•Account credentials and authentication information
•Payment and billing information
•Communication preferences and contact details

Usage Data

We automatically collect information about your use of our platform, including:

•Device information, IP address, and browser type
•Platform usage patterns and feature interactions
•Conversation and communication data processed through our services
•Performance metrics and analytics data

How We Use Your Information

We use the collected information to:

•Provide, maintain, and improve our services
•Process transactions and send transactional communications
•Send SMS notifications related to account security and platform activity
•Analyze conversation data to generate insights and intelligence
•Detect, prevent, and address technical issues and security concerns
•Comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your information, including:

•TLS encryption for data in transit and AES encryption for data at rest
•Secure infrastructure hosted on enterprise-grade cloud providers
•Regular security audits and compliance assessments
•Access controls and authentication mechanisms

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security practices.

Data Isolation & Tenant Privacy

SurFox operates with strict tenant isolation. Each organization's data is completely segregated and processed independently:

•Your data is never shared with or accessible to other SurFox tenants
•Machine learning models train exclusively on your tenant's data
•Analytics and insights are generated only from your isolated dataset
•No cross-tenant data aggregation or model training occurs

How We Share Your Information

We may share your information with:

•Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, communication services)
•Business Transfers: In connection with mergers, acquisitions, or asset sales
•Legal Requirements: When required by law or to protect our rights and safety
•With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

Your Rights

Depending on your location, you may have the following rights:

•Access, correct, or delete your personal information
•Object to or restrict certain processing of your data
•Request data portability
•Opt-out of SMS notifications by replying STOP to any message
•Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@getsurfox.com

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@getsurfox.com

Address: SurFox, Inc.

Website: https://www.getsurfox.com

Home•Terms of Service•Contact