Terms of Service

Voice Minutes

If your plan includes Voice, your plan includes a stated number of Voice minutes per billing period (as shown on your plan, order, or pricing page). Voice minutes are measured by SurFox's systems for outbound and inbound Voice calls placed through the Service. Unused Voice minutes do not roll over to a later billing period unless your plan expressly says otherwise.

Voice Overage

If you use more Voice minutes than your plan includes in a billing period, excess minutes are Voice overage. Voice overage is billed automatically at the then-current per-minute rate shown on your plan, order, or pricing page (currently $0.25 per minute, unless a different rate is stated for your account). Voice overage is charged via our payment processor on a usage basis (including periodic usage reports); we do not require a separate purchase or approval for each overage increment, and we do not block or interrupt live Voice calls when your included minutes are exhausted. By enabling or using Voice, you authorize SurFox to charge your payment method on file for Voice overage as it accrues.

Relationship to Message Overages

Message and SMS overage (if offered) remains subject to the Fair Usage and top-up rules elsewhere in these Terms, including any requirement that you approve or purchase additional message capacity before it is charged. Those message rules do not apply to Voice overage, which is automatic as described above.

Metering

SurFox's metering and records of Voice usage control for billing purposes, absent clear error.

1. Billing and guarantee period

You are charged on the first day of your subscription at signup. The 30-day money-back guarantee period does not begin on the date of payment. Instead, it begins on the date your A2P (application-to-person) messaging registration is approved. Your monthly message allotment does not unlock and cannot be used until A2P approval is granted.

2. Scope of refund

If you qualify for a refund under this guarantee, SurFox AI will refund all charges you have paid from signup up to the date of your refund claim, regardless of the number of billing cycles that have elapsed. This includes charges paid before A2P approval.

3. Eligibility conditions

To qualify for a refund, both of the following conditions must be satisfied:

4. Claims

A refund claim must be submitted within the 30-day guarantee period. SurFox AI may review your account activity, conversation logs, and message records to verify that both eligibility conditions have been met. Refunds are issued only where both conditions are satisfied and verified.

Customer Opt-In Infrastructure Responsibility

Carrier registration requirements are determined by Twilio and wireless carriers and are subject to change without notice. As part of the A2P registration process, carriers may require changes to your website, lead capture forms, landing pages, CRM workflows, or other systems through which you collect contact information.

You are solely responsible for making any and all modifications to your own systems, platforms, or third-party tools that are required to achieve or maintain A2P registration approval. SurFox AI will notify you of required changes and provide guidance, but cannot make changes to systems outside the Platform on your behalf.

If your website vendor, CRM provider, or any third-party tool cannot support the modifications required by carriers, you are responsible for finding an alternative solution. SurFox AI bears no liability for registration delays, rejections, or your inability to send messages resulting from your failure or inability to implement required changes to your own systems.

You grant us a limited license to:

• •Process your data to provide the service
• •Use conversation data to train your isolated AI model
• •Display your data back to you in the Platform

We retain all ownership of:

• •SurFox AI Platform and technology
• •Our brand, trademarks, and logos
• •AI models and algorithms
• •Documentation and training materials

Program

SurFox AI's Affiliate Program lets approved affiliates refer new customers to SurFox AI under these terms. Participation requires SurFox AI's written approval. SurFox AI may accept or reject applicants in its discretion, including to keep the program focused on qualified, consultative referrals (for example, Follow Up Boss consultants and similar partners) and not bulk "blaster" or spam-driven traffic.

Commission

For each Qualifying Customer you refer who pays for a SurFox AI subscription, you earn a commission equal to twenty percent (20%) of that customer's Active MRR (base billing only) for each month the customer remains an active paying subscriber during the Commission Period. The Commission Period is twelve (12) months beginning on the customer's Start Date. After that twelve-month period, commission on that customer ends. This replaces any prior public or program description of a ten percent (10%) affiliate rate.

First invoice hold

Commission on a Qualifying Customer's first month of Active MRR (base billing) accrues but is held and is not paid out with the first invoice. If the customer remains an active paying subscriber and SurFox AI collects a second paid invoice, SurFox AI will pay the held first-month commission together with the second month's commission. The affiliate does not forfeit first-month commission solely because of the hold. If the customer cancels, churns, or is refunded under SurFox AI's money-back guarantee (or otherwise) before SurFox AI has collected that second paid invoice, the held first-month commission is forfeited and no commission is owed for that customer for the first month. Thereafter, commission continues on subsequent paid invoices during the twelve-month Commission Period while the customer remains an active paying subscriber.

Definitions

• •Qualifying Customer means a new SurFox AI customer who (a) signs up using your approved affiliate link, code, or other tracking method SurFox AI provides, (b) is not an existing SurFox AI customer or a reactivation of a previously churned account SurFox AI already recognizes, (c) is accepted by SurFox AI, and (d) pays for a paid plan.
• •Start Date means the date the Qualifying Customer's paid subscription first becomes active.
• •Active MRR (base billing) means the recurring monthly subscription fee actually collected by SurFox AI for that customer's then-current plan for the applicable month. It excludes taxes, one-time fees, setup fees, SMS/message overages and top-ups, Voice overage minutes, usage charges, professional services, and refunded or credited amounts. Downgrades and upgrades adjust Active MRR going forward. No commission accrues for months that are unpaid or fully refunded, except that first-month commission may accrue and be held as described above.
• •Commission Period means the twelve (12) months starting on the Start Date.

Payment

Eligible commissions (including released held first-month amounts) are calculated on collected Active MRR (base billing) and paid on SurFox AI's affiliate payout schedule (for example, Net 30 after month-end) via the payment method on file. SurFox AI may withhold or claw back commission for chargebacks, refunds, fraud, or self-referrals. Minimum payout thresholds may apply.

Your obligations

You must:

• •Promote SurFox AI accurately and not misrepresent features, pricing, TCPA/compliance outcomes, or guarantees
• •Comply with FTC endorsement guidelines and all applicable advertising laws, including clear disclosure that you may earn a commission
• •Not use spam, purchased lists, scraping, or unsolicited bulk SMS/email to drive referrals
• •Not bid on SurFox AI trademarks in paid search without written permission
• •Not hold yourself out as an employee or agent of SurFox AI

You are an independent contractor.

Non-Qualifying activity

SurFox AI may deny or reverse commission for self-referrals, duplicate accounts, fraudulent signups, referrals obtained through prohibited marketing, or referrals that do not meet Qualifying Customer criteria. SurFox AI may suspend or terminate an affiliate for breach or for conduct inconsistent with a qualify-and-book partner program.

Termination

Either party may terminate participation with notice. On termination, unpaid earned commissions remain payable subject to these terms; no new Qualifying Customers are attributed after termination. SurFox AI may modify the program prospectively with notice.