POWERED BY SURFOX INFINITY

Your AI Command Center. Automated Intelligence.

SurFox Orchestrate connects Engage, Pulse, and Insights into one unified decision layer - listening for triggers, executing workflows, and automating what matters most.

The Hub That Connects Everything

Orchestrate sits at the center of your intelligence stack

Orchestrate
Engage
AI Conversations
Pulse
Real-Time Analytics
Insights
Predictions

Orchestrate listens for events from all modules, applies intelligent rules, and executes automated workflows - creating a seamless intelligence layer across your entire platform.

How Orchestrate Works

Event-driven automation in four layers

01

Event Listener

Subscribes to conversation and analytics events from Engage, Pulse, and Insights in real time.

02

Decision Engine

Applies AI and rule-based filters to determine next actions based on your defined automations.

03

Workflow Executor

Sends actions to the correct module - replies to Engage, optimization to Pulse, reporting to Insights.

04

Audit Trail

Logs every decision with timestamp, tenant ID, rule ID, and result for complete transparency.

Real Automation Examples

If-this-then-that intelligence across your platform

Tone Escalation

Trigger
Pulse detects negative sentiment
Condition
Engagement score < 5
Action
Send escalate command to Engage; notify assigned rep via dashboard

Response Optimization

Trigger
Engage conversation idle > 2 hours
Condition
AI lead score between 5-7
Action
Auto-follow-up using AI template; update Insights timeline

Funnel Movement

Trigger
Lead transitions from Cold to Warm
Condition
Motivation Score > 6
Action
Update lead stage, trigger AI message series, adjust Pulse pacing
COMMAND CENTER UI

Your Automation Control Room

Visual rule builder, live activity feed, and system status at a glance

Orchestrate Command Center

orchestrate-dashboard.png

47
Active Rules
1.2K
Events/Hour
342
Automations Today
99.7%
Success Rate

Orchestrate Features

Everything you need to automate intelligence

Visual Rule Builder

No-code if-this-then-that interface. Build complex automations with dropdowns and logic blocks - no programming required.

Real-Time Event Stream

Live feed of every automation triggered, complete with trigger source, conditions met, and actions executed.

Multi-Module Orchestration

Connect actions across Engage, Pulse, and Insights. One event can trigger workflows in all three systems.

Complete Audit Trail

Every decision logged with tenant ID, rule ID, timestamp, and result. Full compliance and transparency built in.

Instant Execution

Sub-second response times. Orchestrate listens, decides, and acts faster than any human could.

Performance Analytics

Track automation success rates, execution times, and ROI. Optimize rules based on what actually works.

Powered by SurFox Infinity

Orchestrate is built on the SurFox Infinity architecture - ensuring every automation leverages shared intelligence from your system-wide behavioral graph. Multi-tenant security, complete data isolation, and enterprise-grade reliability come standard.

Secure Multi-Tenancy

Complete tenant isolation at every layer

Unified Intelligence

Shared behavioral graph across all modules

Enterprise Ready

Built for scale, compliance, and reliability

What You Can Automate

Common orchestration patterns

Auto-escalate negative sentiment conversations to human reps
Trigger follow-up sequences when leads go cold
Adjust AI response pacing based on engagement scores
Route high-value leads to senior sales reps automatically
Send alerts when conversion probability spikes
Pause outreach when customer shows frustration signals
Auto-update CRM when lead stage changes
Trigger nurture campaigns based on AI motivation scores
Escalate conversations approaching SLA deadlines
Send performance summaries to managers daily
Auto-retry failed messages with alternative phrasing
Trigger onboarding sequences for newly qualified leads

Intelligence That Never Sleeps

SurFox Orchestrate automates the decisions that matter, connects your entire intelligence stack, and executes workflows faster than any human team could. Welcome to automated intelligence.